Refund policy

1 year Health Guarantee

1. operates a one-year medical guarantee system from the date of adoption for any birth or genetic defects that can have a bad influence on health.
2. In the event of any deaths due to parvovirus, canine distemper,

heart defect (scale 4 or above), and birth organ disorder, as well as any life-hreatening birth defects occurring in the companion animal within one year from the date of reservation,

the customer

1. or 02. has a right to exchange for another pet of equal value

 

The customer must send us an initial veterinarian examination that ceariy indicates the death was caused by

oniy congenital issue/ no fault ofthe owner within 48 hours of initial diagnosis. Providing the reports and

pictures of the deceasedldeath puppy are necessary. Please note that we do not offer any refund on

shipping or medical expenses. but we will send you the same breed. sex. and quality of puppy at your request

 

* Examples of the case that are not including in our warranty

 Content not on the warranty list will not be compensated.

* In case of cancellation, the reservation deposit is non-refundable.-